|
|
Technical Support
If you are having a problem running the ICG CD-ROM, please follow the steps below to see if you can correct the problem.
Step 1: Does your computer meet the minimum system requirements?
Windows System Requirements:
An Intel-based
PC with a Pentium or faster processor
Windows 98, NT, 2000, ME, or XP
Color monitor (thousands) capable of displaying 640x480 pixels
16-bit sound card (Sound Blaster or compatible)
16 MB of free RAM to run the program
4X CD-ROM drive
QuickTime 5 or newer installed
Macintosh System Requirements:
Power PC processor
System 8 or newer
Color monitor (thousands) capable of displaying 640x480 pixels
16 MB free RAM
4X CD-ROM drive
QuickTime 5 or newer installed
Step 2: Are you using this CD on Windows or Macintosh?
••••••••••••••••••••••••••••••••••••••••••••
PROBLEM: Do you get an error message saying that "QuickTime is not installed" when you try to launch the ICG program?
SOLUTION: Most often, the necessary version of QuickTime for Windows is not installed on your system. This CD-ROM requires QuickTime version 5 or newer. On the "ICG" CD-ROM, double-click the "ICG.exe" icon to check for QuickTime 5. You will be prompted to install QuickTime 5 (included on the CD) if it is not already on your system. During the installation process, you will be asked where you would like to put the different QuickTime components. The default path suggested by the installer should be fine. At the end of the installation, you will be asked to enter a registration number if you have one. You do not need to register QuickTime to use this program, and a registration number is not provided.
PROBLEM: Movies played on the PC have garbled sound.
SOLUTION: Go to the "QuickTime Settings" Control Panel in your Control Panel folder. Find the "Sound Out" pop-up menu and set "Sound Out" to Direct Sound. Then click on the "Options" button and set the FIFO to 3 times the current setting. This should fix the sound problem.
Macintosh OS 8, 9, X(Classic mode)
We have not yet encountered any technical issues with this CD on Macs.
Step 3: If your computer meets the system requirements and QuickTime 5 has been installed and you still have problems running the software, send an email with a detailed description of the problem to:
Please give a detailed description of the problem, describe your computer, and specify the operating system you are using when you contact us. We will try to get you an answer as soon as possible.
Thank you.
Site design and maintenance by Interactive Eye, L.L.C.
